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  1. [August 2021] Did the login process on myGEAerospace change?

  2. Announcement: [November 2021] GE Aerospace

  3. Are CFM Engines accessible via myGEAerospace?

  4. Are CNR’s Instructions for Continued Airworthiness?

  5. Are CNR’s mandatory?

  6. Are there any training videos for the Engine Change Tool?

  7. Audit

  8. Can I export the compliance status report?

  9. Can I get a departure record for a CNR?

  10. Can I reply to the email that I received when the CNR was issued to provide feedback?

  11. Can I search for multiple parts in one search?

  12. Getting started on the Customer Portals

  13. How can I access Fleet and Asset Management application? How do I view Fleet Reliability Report in Portals?

  14. How can I add, modify or delete a maintenance line?

  15. How can I check that you are receiving data from my aircraft or engine?

  16. How can I find step-by-step instructions on how to use the Engine Change Tool?

  17. How can I obtain data from a lease engine?

  18. How can I request a new feature or enhancement?

  19. How can I see the Critical Item Service Bulletin compliance ratio for my fleet?

  20. How can I transfer aircraft out of my fleet?

  21. How can I use EWA to optimize my wash program?

  22. How can I view alerts?

  23. How can I view CNRs?

  24. How can I view my trends?

  25. How can search operators be used?

  26. How do I access legacy functionality that has not yet been redesigned for myGEAerospace?

  27. How do I access order documents (Invoice, MS/FAA)?

  28. How do I access the Aviation Systems documents interface?

  29. How do I access the Engine Change Tool and submit an engine change?

  30. How do I become a material buyer?

  31. How do I change a distribution list for CNRs or No Data Limit?

  32. How do I change which engine families and customers I see warranty claims for?

  33. How do I clear my Search?

  34. How do I close a CNR?

  35. How do I create Aircraft on Ground (AOG) related Departure Records?

  36. How do I download a summary of SB titles for a specific model or date range?

  37. How do I download DVD content for Tech Pubs to view offline?

  38. How do I download Supplementary Manuals?

  39. How do I find alternative parts?

  40. How do I find part pricing and availability?

  41. How do I find repair availability for a part?

  42. How do I find the current pricing for a Service Bulletins released since January 2022?

  43. How do I find the current pricing for a Service Bulletins released since January 2022?

  44. How do I generate open order report?

  45. How do I get a quick response on AOG Priority Departure Record requests?

  46. How do I identify a PMA or DER or EPA part?

  47. How do I locate the Repair Source Directory?

  48. How do I perform a Search?

  49. How do I provide CNR feedback in Fleet Monitor X?

  50. How do I reactivate my suspended account?

  51. How do I report an operational event (In Flight Shutdown, Air Turn Back, Takeoff Abort, Diversion, Delay or Cancellation)?

  52. How do I request access to myGEAerospace?

  53. How do I request additional access to Widgets and Links?

  54. How do I request third party access for the Engine Change Tool?

  55. How do I reset my password?

  56. How do I search a Part Number/Document Number using shortcuts?

  57. How do I search for a Part Number within IPCs

  58. How do I search for a Part Number within IPCs

  59. How do I search for a Part number?

  60. How do I search for ATAs?

  61. How do I search for CMMs?

  62. How do I Share Links to Inquiry Forms?

  63. How do I submit & report the utilization data for aircraft in my fleet?

  64. How do I submit a Departure Record (DR) as a GE Shop/Vendor?

  65. How do I submit a Warranty claim?

  66. How do I submit an inquiry for an OC Robotics product?

  67. How do I subscribe to receive notifications and how do I view them?

  68. How do I subscribe to receive notifications?

  69. How do I understand my Foam Wash performance relative to Water Wash?

  70. How do I update the GE Offline Viewer?

  71. How do I upload multiple line items to a claim?

  72. How do I view GE part catalogs?

  73. How do I view my order status?

  74. How do you use the Plot Set Report button?

  75. How long does it take for a tail transfer to be processed?

  76. How long does it take for my aircraft integration to be processed?

  77. How long does it take for my engine removal/installation change to be reflected in the engine change feature of the engine profile widget and diagnostics tools?

  78. How long does it take for my new fleet integration to be processed?

  79. How much reprocessed data is the receiving customer allowed to have?

  80. How to access Asset Transfer Tool?

  81. How to customize my order status report?

  82. How to do more advanced search?

  83. How to find the data I entered for the previous revisions of a Service Bulletin?

  84. How to get the compliance status for my fleet?

  85. How to look up the compliance status of an engine?

  86. How to quickly generate an order status report in a standard way I want it to be?

  87. How to request New Agreement for your Company with GE?

  88. How to search for my PO?

  89. How to Search Technical Manuals with the Documents in-widget Search functionality

  90. How to see all the POs I booked for one engine?

  91. How to subscribe to order status report?

  92. How to update Critical Item Service Bulletin status in bulk?

  93. How to update the Critical Item Service Bulletin compliance status for my fleet?

  94. How will unreported washes affect the metrics I see in EWA?

  95. I am not receiving CNR’s for my engines, what can I do?

  96. I am using Internet Explorer as my browser, why I am experiencing issues?

  97. I do not have access to the portal, what should I do?

  98. I have a question. What do I do?

  99. I have GE Aerospace and CFM International engines in my fleet. Can I see all ESNs for my fleet?

  100. I installed or removed an engine on the incorrect date, how do I update the date?

  101. I noticed that an incorrect ESN is installed on an aircraft, how do I get the correct ESN installed?

  102. I received an Engine Change Failure email, how can I resolve this issue?

  103. I removed an incorrect ESN from an aircraft, or I installed an incorrect ESN on an aircraft, how do I correct my mistake?

  104. I still see an engine which I no longer own/operate, what should I do?

  105. I still see certain aircrafts/engines which I no longer own/operate, what should I do?

  106. I’m new to using Engine Wash Analytics. How do I get started and what should I be looking for?

  107. Introduction to Inquiries

  108. Is there a fee to have alert analysis and CNR's?

  109. Is there a training document for myGEAerospace?

  110. Is there any guidance or training in Fleet Monitor X

  111. NECD Widget (New Engine Configuration Data) User Guide

  112. Notice of Support Change for CF6 and GENx Thrust Reverser and Pylon Hardware

  113. Portal Status Page

  114. Rebranding the portal to myGEAerospace

  115. Repair – How to generate Order to Remittance (OTR) report?

  116. Spares - How do I book an order?

  117. Spares - How do I modify an order?

  118. Spares - How do I order parts in bulk?

  119. Spares - What if the documents on my order need correction?

  120. Spares – How do I report defect on the part I received?

  121. Spares – How do I report overage or shortage on the order I received?

  122. Spares – What to do if I received wrong part?

  123. The engine configuration information is incorrect, how do I update it?

  124. The Home Scorecard shows that my Overall Wash Program Score is red. What should I do?

  125. Troubleshooting login problems

  126. USM - How do I submit RFQ for used part?

  127. USM - How do I view a Lot document?

  128. Website Release Notes

  129. What are the key parameters or minimum needed for diagnostics to trend/analyze?

  130. What are the links for Fleet Monitor X?

  131. What are the session timeouts on myGEAerospace?

  132. What browsers are compatible with myGEAerospace?

  133. What changes are coming to the CNR Process?

  134. What do I do if I need help interpreting the outputs, charts or reports from Engine Wash Analytics?

  135. What do the classes mean?

  136. What do the levels mean?

  137. What do you mean confirmed findings will be summarized to agencies?

  138. What if I don’t see the information on order status report?

  139. What if I have a concern about data accuracy in Engine Wash Analytics?

  140. What if I need help with the website?

  141. What information can I see when I navigate to the Aviation Systems Customer Repairs Status Portal (CRSP)?

  142. What information is needed to begin a New Fleet Integration?

  143. What is a Customer Notification Report (CNR)?

  144. What is Critical Item Service Bulletin?

  145. What is GE’s ACARS address?

  146. What is No Data Limit?

  147. What is the difference between “My Groups” and the “Filter” panel on the different pages?

  148. What is the number next to the Compliance column header?

  149. What is the process for adding an ESN to the Engine Change Tool so I can install it?

  150. What is the process for aircraft transfers during “seasons”?

  151. What should I do if I am missing or seeing incorrect ESN information in myGEAerospace?

  152. What should I do if I cannot see one of my aircraft tails?

  153. What's the best way to search for Service Bulletins?

  154. What's the best way to search for Service Bulletins?

  155. When will these changes go into effect?

  156. Where can I find and submit the New Customer Integration Template?

  157. Where do I find and submit the New Tails Template?

  158. Where do I find the patch to update my Offline Viewer (DVD) to fix 2D graphics missing for ICs in the IPC?

  159. Where do I submit corrected utilization data?

  160. Where is the Critical Item Service Bulletin compliance tracking tool?

  161. Where to access past myGEAerospace newsletters?

  162. Where to access past myGEAerospace webinar links?

  163. Who do I contact if I have a question (issue, enhancement idea or any other inquiry) about the Aviation Systems Customer Repairs Status Portal (CRSP)?

  164. Who do I contact if I have a question or need help with Diagnostics?

  165. Why are some of my claims missing?!

  166. Why are we making these changes?

  167. Why do I not see a specific performance metric for an individual wash?

  168. Why do I see less Wash Event records than I expected on the Raw Data page?

  169. Why do I see more Wash Event records than I expected on the Raw Data page?

  170. Why is Wash EGT Recovery shown as a percent on the Home scorecard?

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