Getting started on the Customer Portals
1. What is myGEAerospace?
2. How do I get access to myGEAerospace?
3. How is the website organized and what’s a widget?
4. How do I add a widget?
5. How can I be notified of updates to the website, documents, data, etc.?
6. How do I arrange the website for how I work?
7. How do I search for stuff?
8. Can I restrict what’s displayed to only a certain engine model or aircraft type?
9. How do I get help using the website?
10. I have a question. What do I do?
11. What if I don’t see the functionality I need or have an idea for the website?
ANSWERS
1. What is myGEAerospace?
myGEAerospace (https://my.geaerospace.com) is the one-stop web portal for GE Aerospace customers to access technical documents and manuals, order materials, manage warranty claims, view remote diagnostics, submit technical inquiries, and more.
2. How do I get access to myGEAerospace?
See the FAQ: “How do I request access to myGEAerospace?”.
myGEAerospace (https://my.geaerospace.com) is the one-stop web portal for GE Aerospace customers to access technical documents and manuals, order materials, manage warranty claims, view remote diagnostics, submit technical inquiries, and more.
2. How do I get access to myGEAerospace?
See the FAQ: “How do I request access to myGEAerospace?”.
3. How is the website organized and what’s a widget?
To help you find and work with the many types of information on myGEAerospace, the website is comprised of the Top-Level Navigation and the Content Area (see image below). The Top-Level Navigation allows you to restrict the documents and data shown in the Content Area to only the engine families, engine models, aircraft types, aircraft tails, or individual engine(s) that you specify in the filters.
Within the Content Area, widgets are subject/content-specific containers of documents and data. There’s a widget for each aspect of the GE Aerospace product’s lifecycle. In the image below, the following widgets have been added to the Portals tab: Warranty widget, Engine Profile widget, and the Documents widget.
4. How do I add a widget?
To see the available widgets and add up to eight of them per tab, see Question/Answer #5 below, click on the “ghost” widget on your myGEAerospace tab. This placeholder widget (with dotted line borders) displays the instruction, “Click here to add a widget”. The images below show the sequence of clicks to add a widget.
5. How do I arrange the website for how I work?
Add the widgets you require (see Question/Answer #4 above). If you need more than a few widgets, consider separating them on other subject-specific tabs (see image below).
6. How do I search for stuff?
See the Global Search section of the FAQs.
7. Can I restrict what’s displayed to only a certain engine model or aircraft type?
Use the filters in the Top-Level Navigation (see Question #3 above) to “drill down” to the desired Engine Family, Engine Model, or Engine (Engine Serial Number).
8. How can I be notified of updates to my documents, data, the website?
See the FAQ: "How do I subscribe to receive notifications?".
9. How do I get help using the website?
If your questions are not answered in the FAQs (especially the Getting Started section), see the FAQ, “I have a question. What do I do?”.
10. I have a question. What do I do?
See the FAQ: "I have a question. What do I do?".
11. What if I have an idea for the website?
Awesome! Please send your ideas and feedback. Also, you will receive a satisfaction survey every 60 days with an opportunity to send your thoughts and ideas. Thank you!.