If you have a question about the website and the FAQs don't provide the answer or you have a question about an engine or airframe system, submit an Inquiry through the website (see the red highlight in the image below).

The Portals’ Inquiry process is the best way to get fast and accurate response from GE Aerospace Fleet Support. The process described below reduces back-and-forth delays between you and Fleet Support and allows for the precise routing of the inquiry to the correct support team and the information the team requires to provide a resolution to the inquiry resolution.

After clicking on the Inquiry button (red highlighted button in screenshot above), the Help screen appears (see image below). Starting with the three clickable categories shown (Engines, Airframe Systems, Site Support), the Help screen walks you through a decision tree to present the appropriate Inquiry form to be filled out and submitted.

For example, if a commercial customer has to submit a Departure Record (Outside of Published Limits) for one of their engines, the user would click on the following links in the successive screens:

Engines > Commercial > Technical > Departure Record > Outside of Published Limits > I am a Customer / Airline

Below are the screens for this inquiry.