The Customer Portals Team continually works to maintain and improve the myGEAerospace website. The team is comprised of experienced technical product owners, GE Aerospace Commercial Engines business team members, and skilled software engineers who manage the site functionality.
The list below highlights site changes the team has implemented to make your user experience a great one. As always, we’d love to hear your feedback
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7/21/2023 |
Engine Profile,
Portals |
- Updated the Spare Engine field per Denied Party compliance
- Implemented entitlement enforcement on the Customer Meetings/Calls subscription type of notifications
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7/14/2023 |
Inquiries,
Portals |
- Upgraded the backend flow of Inquiries and its services. Fixed the issue where some users cannot view all Inquiries Submitted By My Company in some scenarios
- Improved the Update Navigation feature of Global Search to allow users to find recently-added assets
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6/30/2023 |
Inquiries,
Documents |
- Fixed the issue where the Inquiry details overlay sometimes displayed incorrectly
- Enhanced TechPubs to allow view of all documents related procedure figures in a gallery view, where they can analyze the figures in more detail. Implemented new App Bar and Nav Bar for clearer showcase of Techpubs Products.
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6/23/2023 |
ClearView Billing |
- Enabled additional contract types
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5/26/2023 |
Portals |
- Increased the visibility of the FAQs by adding a button (link) to the FAQs from within the Advanced Global Search screen
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5/19/2023 |
Warranty,
Inquiries |
- Upgraded the infrastructure for improved stability and maintenance capabilities
- Upgraded the back components for inquiries
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5/12/2023 |
Portals,
Warranty |
- Implemented the initial phase of WalkMe for a modernized user help capability
- Updated two additional links to FAQs and New Feature Requests for the myGEAerospace rebranding. Enabled additional diagnostics of the infrastructure supporting status.io in the Portals.
- Enabled usage analytics to provide insight into how the Warranty widget is used, so it can be appropriately redesigned to be more functional
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4/28/2023 |
Documents,
Inquiries |
- Enhanced the search to allow advanced filtering
- Updated old Inquiry drafts to the active form categories
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4/21/2023 |
Portals,
Documents |
- Updated the links to Uservoice and status.io to the rebranded urls so the redirects won't be needed
- Enhanced technical publications workflow for improved viewing of ICN figues, support fo document linking from 1Fleet, and help icon for FAQ and Inquiries
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4/14/2023 |
Portals,
Materials |
- Updated and enhanced the processes for customer registration
- Enabled access to the Material Store for repair-only customers and sunset the Materials (Widget).
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3/31/2023 |
Engine Profile |
- Automated the creation of Salesforce cases for specific failures reasons, eliminating the need for customers to create Inquiries. Also added generic messaging for system failures to improve user experience.
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3/17/2023 |
Documents |
- Added REACH documents in the Table of Contents, removed non approved documents from non reviewer view, and rebranded the name for the company
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3/3/2023 |
Portals,
Inquiries |
- Improved the onboarding process by reordering invoicing and part ordering questions to reduce future clarification needs. Added a post-submission email communication to the customer for their future reference.
- Fixed an issue where forms loaded via direct link intermittently failed to submit
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2/24/2023 |
Portals,
Warranty |
- Upgraded the critical databases supporting the Customer Portals
- Released improvements: prepopulated engine family/model information based on ESN, new internal Warranty Recovery Opportunities tool filtering, increased max number of rows in the claim invoice export, fixed bulk upload handling of large files.
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2/17/2023 |
Documents,
Inquiries,
Global Search |
- Fixed bug related null iCAO code in AvSystems
- Fixed bug related to ATA Number input and enhanced security of certain forms
- Improved usage analytics by using widgets' non-editable system name
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2/10/2023 |
Global Search |
- Upgraded the infrastructure powering for future enhancements and updated search rules to match Material Store.
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2/3/2023 |
Portals,
Documents,
Global Search |
- Upgraded the core database to a newer version for security and performance enhancements
- Executed a security review/maintenance on numerous Portals-related databases
- Updated the database environment for future maintenance and bolstered the size for performance protection
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1/27/2023 |
Documents,
Portals |
- Fixed defects and released AvSystems enhancements
- Increase upfront data capture from customer in order to streamline application process. Also clarify to customer why data elements are required and when to expect further communication.
- Improved the Severity CSN/TSN upload functionality
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1/20/2023 |
ClearView Billing,
Materials |
- Upload functionality enhanced to accommodate Severity CSN/TSN
- Completed the connectivity of production setup of Materials Documents and addressed reported issues/slowness of the widget
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1/13/2023 |
Documents,
Inquiries |
- Fixed several minor bugs related to AvSystems downloads
- Fixed an attachment issue
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1/6/2023 |
Portals |
- Released the “Widget-level Alert” (Icon) on all widgets to notify users of widget-specific ongoing/future outages posted in status.io
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12/23/2022 |
Portals |
- Fixed bug intermittently breaking the flow from status.io to a user’s browser. Updated the “CustomerMeetings/Calls” (Notification Subscription Type) to clarify that emails are not generated for this type.
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12/16/2022 |
Materials,
Documents,
Inquiries,
ClearView Billing |
- Added a check to disallow work stop dates set in the past
- Released the new download user experiences for customers. Fixed an offline viewer bug that prevented downloads in a particular scenario.
- Added the new Inquiry form "Engines | On Wing-Support" with a new Section - Job Information Request Template. Updated the list forms to choose from to display in alphabetical order.
- Released functionality to allow billers to create and calculate invoices for CSA Customers
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12/9/2022 |
Documents,
AvSystems |
- Added additional filters and fixed some minor bugs in Aviation Systems Doc Admin. Updated the Techpubs standalone application to allow customers to manage their own notifications.
- Go-live of the AvSystems External application!
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11/25/2022 |
Engine Profile |
- Released user experience improvements to the process of submitting engine changes by allowing upload of ETSN/ECSN values
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11/11/2022 |
Portals,
Documents |
- Upgraded the “Portals Status” (Button) to display its ON version when there is an ongoing or future outage in the Portals or widget(s) the user has added to one of their Portals tabs.
- Enhanced the Tech Pubs standalone app from “fuzzy search” to more specific search results of AvSystem documents.
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10/28/2022 |
Portals |
- Updated the Onboarding process form’s country list for better user experience
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10/21/2022 |
Documents |
- Fixed the issue preventing completion of the technical publication approval process
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10/14/2022 |
Portals |
- Updated a key AWS infrastructure to enable future enhancements
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9/30/2022 |
Engine Profile,
Documents |
- Implemented an improved security-enabled authentication technology
- Enhanced the Techpubs standalone application to include AvSystem documents
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9/23/2022 |
ClearView Billing,
Documents |
- Enhanced several functions within the invoices and upgraded related infrastructure
- Enhanced the search for technical publications
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9/9/2022 |
Documents,
Inquiries,
Portals |
- Released additional features
- Updated all forms requiring Engine Model and ATA Number to help improve response time
- Fixed bug dealing with date formats
- Updated the help available on customer applications for most efficient user experience
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9/2/2022 |
Inquiries & DRs |
- This release introduces the new 'Inquiries and DRs' widget, which simplifies the customer Portal experience and leverages a more modern tech stack
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8/26/2022 |
ClearView Billing,
Inquiries |
- Introduced the new Invoice Calculation Report feature
- Updated the Workscope Escalation form and updated the security protections of the servers
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8/12/2022 |
Engine Profile |
- Added auto-selection of fields based on user inputs. Streamlined the dropdown selection lists by excluding non-value add inputs. Released tighter coupling of Portals and SFDC
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8/5/2022 |
Portal |
- Enhanced the onboarding material to help users understand why the information is being collected
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7/29/2022 |
Inquiries |
- Fixed issue of the form not loading fully (Status of Existing Hardware Investigation)
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7/8/2022 |
ClearView Billing |
- Released the new version of the ClearView Billing Application Invoice module
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6/24/2022 |
Documents |
- Released the REACH documents for viewing in the Documents widget
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6/17/2022 |
Portal,
ClearView Billing |
- Enhanced the onboarding material to speed up the processes of getting new users onto the site
- Introduced the new feature of TSN/CSN edit for ESNs
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6/10/2022 |
Portal,
Inquiries,
Global Search |
- Released fix for resource form downloads, re-enabling standard template downloads
- Added new "long" versions of title fields for Materials Part Summary search results as an optional description
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5/27/2022 |
ClearView Billing,
Inquiries |
- Addressed the performance issue of the Severity Functionality
- Updated the Departure Records form to simplify its submission by users
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5/20/2022 |
ClearView Billing,
Documents |
- Released the new version of the ClearView Billing Application Severity module
- Fixed minor issues in the toolbar of certain documents
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5/13/2022 |
Documents |
- Updated the privileges to allow reviewers to view and publish IC/TR and SB documents
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5/6/2022 |
Portal,
Global Search |
- Released the The "Portal Status" (Top Nav Button) which provides users with the ability to go to the Customer Portals' public status page to view upcoming and recent Maintenance and Incidents. The new FAQs (Link) will improve users' access to the FAQs
- GE Aerospace and CFM International ecommerce planform which offers one-stop shop for customers to order and track their materials orders. It will replace the Materials widget on customer portal with better user experience and enhanced self-service capabilities.
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4/29/2022 |
Portal |
- Modernized the "Add Widget" (Screen) to improve usability and efficiency
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4/15/2022 |
Portal |
- Released numerous minor enhancements and fixes, including the new warning to users when their two-hour activity-based session has expired
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