Troubleshooting login problems
Common error messages when login fails:
· "Incorrect Password, please try again" - Ensure you are using the correct username and password
· "Page Expired Browser Message" - Refresh the browser and ensure there are no extra character appended to the url, my.geaerospace.com/
· Blank Page after login, without error message - Refresh the browser and ensure there are no extra character appended to the url, my.geaerospace.com/
Additional troubleshooting steps:
a) If you are certain that you are using the correct username and password:
1. Clear your browser's data/cache, then close all the browser windows and try again.
2. If you are accessing thru a personal bookmark, please try to login by typing the portal URL:
i. https://my.geaerospace.com (with no trailing characters)
ii. Then, erase the old bookmark and access via the direct URL.
3. If steps a and b do not work, try with a different browser. Additional info:
4. If step c does not fix the login issue, try on a different computer.
5. If these steps do not correct the issue faced, please escalate your request by opening a case with the GE Fleet Support team (contact information below).
b) If you forgot your password, please follow the instructions in the URL: https://mygeaerospace.uservoice.com/knowledgebase/articles/849153-how-do-i-reset-my-password
c) If you do not use your myGEAerospace account for 90 days, the account will be suspended per security and compliance requirements. Please escalate your request by opening a case with the GE Fleet Support team (contact information below).
Escalation in case login issues persists:
Please call the GE Fleet Support,
Fleet Support Cincinnati (Toll-free) +1-877-432-3272 | Email: aviation.fleetsupport@ge.com
Fleet Support Cincinnati (Phone) +1-513-552-3272
Fleet Support Shanghai (Phone) +86-400-820-6208 | Email: aviation.fleetsupport.cn@ge.com
Please note that after-hours of EST you need to contact the Fleet Support Shanghai team.
Important note: Please note that in order to get portal access, your email address requires a domain name of the operating company that has a contract agreement with CFM/GE. If you previously had an SSO while employed by an operator and you are no longer employed by that operator, you will not be granted access to the portals.