If you expect to see a claim in the Warranty widget, but it isn’t there, you may have a filter applied which excludes the engine. There are two places to check for a filter:

Navigation wizard in the “Top Nav”

Filtering via the Top Nav restricts the widgets below based on the selected filtering options. Make sure that the Family and Model is set as “ALL”.

Note the ESNs that you may have selected. To remove these, simply click on the ‘x’ next to each ESN.

Warranty widget filters

Each widget has its own set of filters. Filtering or clearing the filter of one widget does not clear the filters in the other widgets.

a.      Claim Status filter

In the Warranty widget, claims can be filtered based on the claim status. Setting the preference as ALL displays all created claims.

b.      Claim criteria filter

The claim criteria can be modified by simply navigating over below the Funnel icon or by selecting the Gear icon.

From the Gear icon drop down, select the SETTINGS option from the list.

Warranty Settings dialog box appears as below, set the preference based on the requirements.

Save the changes by clicking SAVE button.

Good to Know!

1.      Warranty claims are processed by a GE Warranty Admin. You can get in touch with the admin for the claim related queries.

2.      To report warranty widget issue use Inquiry widget to open a case:

a.      Select Inquiry button, then Site Support

b.      Select Application Issue

c.      Complete the form indicating that you need Warranty Support.