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Knowledge Base

← Customer Feedback for myGEAerospace Portal

  1. Fleet and Asset Management →

    1. How can I access Fleet and Asset Management application? How do I view Fleet Reliability Report in Portals?
    2. How to access Asset Transfer Tool?

  2. Getting Started on myGEAerospace →

    1. Getting started on the Customer Portals
    2. I have a question. What do I do?
    3. Is there a training document for myGEAerospace?
    4. Where to access past myGEAerospace webinar links?
    5. Where to access past myGEAerospace newsletters?

  3. General Website Information →

    1. Rebranding the portal to myGEAerospace
    2. Website Release Notes
    3. Portal Status Page
    4. Announcement: [November 2021] GE Aerospace

  4. Access →

    1. Troubleshooting login problems
    2. How do I reactivate my suspended account?
    3. How do I request access to myGEAerospace?
    4. How do I reset my password?
    5. How to request New Agreement for your Company with GE?

  5. Aviation Systems Documents →

    1. How do I clear my Search?
    2. How do I perform a Search?
    3. How do I search a Part Number/Document Number using shortcuts?
    4. How do I subscribe to receive notifications and how do I view them?
    5. How do I access the Aviation Systems documents interface?

  6. Customer Notification Report (CNR) →

    1. What is a Customer Notification Report (CNR)?
    2. What changes are coming to the CNR Process?
    3. Why are we making these changes?
    4. What do the classes mean?
    5. What do the levels mean?

  7. Diagnostics →

    1. Where can I find and submit the New Customer Integration Template?
    2. What information is needed to begin a New Fleet Integration?
    3. How long does it take for my new fleet integration to be processed?
    4. Where do I find and submit the New Tails Template?
    5. How long does it take for my aircraft integration to be processed?

  8. Documents →

    1. How do I find the current pricing for a Service Bulletins released since January 2022?
    2. How to Search Technical Manuals with the Documents in-widget Search functionality
    3. Where do I find the patch to update my Offline Viewer (DVD) to fix 2D graphics missing for ICs in the IPC?
    4. How do I download DVD content for Tech Pubs to view offline?
    5. How do I update the GE Offline Viewer?

  9. Engine Profile - Critical Item Service Bulletin Compliance →

    1. What is Critical Item Service Bulletin?
    2. Where is the Critical Item Service Bulletin compliance tracking tool?
    3. How to get the compliance status for my fleet?
    4. How to look up the compliance status of an engine?
    5. How to find the data I entered for the previous revisions of a Service Bulletin?

  10. Engine Profile - Engine Change Tool →

    1. How can I find step-by-step instructions on how to use the Engine Change Tool?
    2. Are there any training videos for the Engine Change Tool?
    3. How do I access the Engine Change Tool and submit an engine change?
    4. How do I request third party access for the Engine Change Tool?
    5. How long does it take for my engine removal/installation change to be reflected in the engine change feature of the engine profile widget and diagnostics tools?

  11. Engine/Aircraft Filters →

    1. Are CFM Engines accessible via myGEAerospace?
    2. What should I do if I am missing or seeing incorrect ESN information in myGEAerospace?

  12. Engine Wash Analytics (EWA) →

    1. I’m new to using Engine Wash Analytics. How do I get started and what should I be looking for?
    2. What is the difference between “My Groups” and the “Filter” panel on the different pages?
    3. What do I do if I need help interpreting the outputs, charts or reports from Engine Wash Analytics?
    4. The Home Scorecard shows that my Overall Wash Program Score is red. What should I do?
    5. Why is Wash EGT Recovery shown as a percent on the Home scorecard?

  13. Fleet Monitor →

    1. How can I add, modify or delete a maintenance line?

  14. Global Search →

    1. How can search operators be used?
    2. How do I search for a Part Number within IPCs
    3. How do I search for a Part number?
    4. How do I search for CMMs?
    5. How do I search for ATAs?

  15. Inquiries →

    1. How do I Share Links to Inquiry Forms?
    2. Introduction to Inquiries
    3. How do I submit a Departure Record (DR) as a GE Shop/Vendor?
    4. Notice of Support Change for CF6 and GENx Thrust Reverser and Pylon Hardware
    5. How do I create Aircraft on Ground (AOG) related Departure Records?

  16. Links →

    1. How do I access legacy functionality that has not yet been redesigned for myGEAerospace?
    2. What information can I see when I navigate to the Aviation Systems Customer Repairs Status Portal (CRSP)?
    3. Who do I contact if I have a question (issue, enhancement idea or any other inquiry) about the Aviation Systems Customer Repairs Status Portal (CRSP)?

  17. Material Store →

    1. How do I become a material buyer?
    2. How do I view GE part catalogs?
    3. How do I find part pricing and availability?
    4. Can I search for multiple parts in one search?
    5. How do I find alternative parts?

  18. NECD →

    1. NECD Widget (New Engine Configuration Data) User Guide

  19. Notifications →

    1. How do I subscribe to receive notifications?

  20. Other →

    1. How can I request a new feature or enhancement?

  21. Warranty →

    1. How do I submit a Warranty claim?
    2. How do I upload multiple line items to a claim?
    3. How do I change which engine families and customers I see warranty claims for?
    4. Why are some of my claims missing?!

  22. All articles →

    1. Are CFM Engines accessible via myGEAerospace?
    2. How can I request a new feature or enhancement?
    3. How do I access legacy functionality that has not yet been redesigned for myGEAerospace?
    4. How do I subscribe to receive notifications?
    5. How can I add, modify or delete a maintenance line?

Feedback and Knowledge Base

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