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23 results found

  1. add case category for 'alternative process/procedure'

    My customer is asking to add this category

    1 vote

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    0 comments  ·  Inquiries  ·  Admin →
    completed  ·  James Regruth responded

    In November of 2021, we trimmed down the Inquiries selection list.  There is now only a single Departure Record form and user can specify their issue in the problem description.  If another form needs to be re-enabled, please provide some reasoning as to why it does not fit into the existing selections.

  2. Direct customers to access FAQ section directly from a link on the login page.

    Customers often do not know how to request access to myGEA. It would be great and save Customer teams much time and energy if the FAQ section in particular (but not limited to) "how to request access" steps guidance could be made available directly from a link the login page. This would avoid the time it takes for Customer Team members having to take screenshots and send instructions to new users.

    2 votes

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    0 comments  ·  Access  ·  Admin →
    completed  ·  James Regruth responded

    With the release of the rebranded myGEAerospace login screen, the FAQs are now available to users via a link before logging in. This addresses the scenario of a user requiring information about how to request access to the portal. See the attached screenshot of the login screen's link to the FAQs.

  3. will be appreciated if can get DR request and access

    this will allow me to raise Case request to GE during specially night shift in case of AOG situation
    in this case need small training ,with thanks

    1 vote

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  4. Submit an Inquiry for the GE9X engine model

    The current drop-down list of engine models in the inquiry template form does not include the GE9X model. Please add this.

    1 vote

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    0 comments  ·  Inquiries  ·  Admin →
    completed  ·  James Regruth responded

    GE9X-105 and GE9X-FLTEST are available when submitting an inquiry, same as top Nav

  5. 22 votes

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    0 comments  ·  Flight Data  ·  Admin →
  6. Have a widget for Aviation Systems

    Make it easier for customer to find matters related to Systems product and services not currently listed.
    Links could be added for Publications, Scorecards, Logistics contacts, product data & Systems FSE web page.

    11 votes

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    1 comment  ·  Links  ·  Admin →
    completed  ·  James Regruth responded

    The new AvSystems space has just been released and fulfills this suggestion.

  7. Save as default View Table of Content in Engine Manuals

    Add default setting for the “Table View” on manuals. Right you have to switch to View Table of Content every time you open the manual.
    This view is the most convienient for reviewing listed content - similiar to cwc manuals..

    25 votes

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    0 comments  ·  Documents  ·  Admin →
    completed  ·  James Regruth responded

    The toggling of View Table of Contents is remembered in the browser from session to session. So, whenever you set the display the way you want it, it should remain that way for you.

    If this does not satisfactorily answer this feedback, please email chris.regruth@ge.com (Customer Portals Team) w/ screenshots, steps to reproduce the issue.

    Thank you!
    Chris

  8. Data Query report output parameters should be descriptions not the short form name

    It makes it complicated if the report output has the short form of the parameter name (for example ZWF36 instead of fuel flow). This requires a cross reference to identify specific parameters- not an effective process. Given you select "Description" and not "Name" when setting up the query, shouldn't the report reflect your selection? Thanks !

    10 votes

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    1 comment  ·  Data Query  ·  Admin →
    completed  ·  Ron Williams responded

    Data query has the ability to select ‘parameter name’ or ‘parameter description’ in the setup of a query. Whichever is selected will be used in the output file for the parameter (column) headers.

  9. Make the Picture Viewer in the IPC dynamic

    Make the Picture Viewer window in the IPC dynamic so that we can adjust the size without needing to download the PDF.

    8 votes

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    0 comments  ·  Documents  ·  Admin →
  10. 10 votes

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    0 comments  ·  Documents  ·  Admin →
  11. Print button for plots

    Add a button to the Fleet Monitor Plots to be able to print/create images quickly. Similar to the "Export Image" option in MyGEAviation

    12 votes

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    completed  ·  0 comments  ·  Fleet Monitor  ·  Admin →
  12. 21 votes

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    completed  ·  0 comments  ·  Documents  ·  Admin →
  13. 19 votes

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    completed  ·  1 comment  ·  Access  ·  Admin →
  14. 22 votes

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    0 comments  ·  Documents  ·  Admin →
  15. 11 votes

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    0 comments  ·  Documents  ·  Admin →
  16. 6 votes

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    0 comments  ·  Documents  ·  Admin →
  17. Search thru all years of the fleet highlights articlesfor specific issues

    Search thru all years of the fleet highlights articles for specific issues

    9 votes

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  18. 23 votes

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    0 comments  ·  Documents  ·  Admin →
    completed  ·  James Regruth responded

    This option exists now. “Service Bulletins” is a selectable Document Type of the Documents category of Advanced Global Search (as of December 2018).

  19. 15 votes

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    completed  ·  1 comment  ·  Contacts  ·  Admin →
  20. 13 votes

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    completed  ·  James Regruth responded

    The site currently functions the way this suggestion requests. If you are seeing contrary behavior, please submit an Inquiry through mygeaviation.com.

    Thank you,
    Chris Regruth
    (Customer Portals Team)

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